Privacy Policy

Last Updated: December 12, 2025

At Toran Art, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase.

Information We Collect

Personal Information

When you visit our store or make a purchase, we may collect the following personal information:

Name
Email address
Phone number
Billing address
Shipping address
Payment information (processed securely through our payment gateway)
Order history and purchase details

Automatically Collected Information

When you browse our website, we automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Referring website addresses
Pages viewed and time spent on pages
Date and time of visit
Clickstream data

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

Remember your preferences and settings
Understand how you use our website
Improve our website performance
Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing and Fulfillment

Process and complete your orders
Send order confirmations and shipping updates
Handle returns, exchanges, and refunds
Communicate about your orders

Customer Service

Respond to your inquiries and support requests
Provide customer assistance
Resolve disputes and troubleshoot problems

Marketing and Communication

Send promotional emails about new products, special offers, and updates (with your consent)
Personalize your shopping experience
Conduct surveys and gather feedback

Website Improvement

Analyze website usage and trends
Improve our products, services, and website functionality
Detect and prevent fraud or security issues

Legal Compliance

Comply with legal obligations and regulations
Enforce our terms and conditions
Protect our rights and property

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

Payment processors (Razorpay) for secure payment processing
Shipping and logistics partners for order delivery
Email service providers for communications
Website hosting and maintenance providers
Analytics providers to understand website usage

These service providers are contractually obligated to keep your information secure and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes or government requests
Enforce our website policies and terms of service
Protect our rights, property, or safety
Prevent fraud or illegal activities